Refund policy

Teemoo Mininature Return and Refund Policy

At Teemoo Mininature Studio, we strive to provide you with high-quality handmade miniature products. We understand that there may be instances where you may need to return a product. Please carefully read our return policy outlined below.

1. Eligibility for Returns

We accept returns only under the following conditions:

- The product is unused and in its original, unopened packaging.

- The return request is made within 15 days of receiving the product.

- The product is not a custom-made item. Custom-made items are non-returnable unless there is a manufacturing defect.

2. How to Initiate a Return

If you wish to return a product, please follow these steps

- Contact our customer support team by email at summermochithebest@gmail.com within 7 days of receiving the product.

- Provide your order number, product details, and the reason for the return.

- Our customer support team will review your request and provide you with further instructions.

3. Return Shipping

- You are responsible for the cost of return shipping.

- We recommend using a reliable shipping service with tracking and insurance, as we cannot be held responsible for lost or damaged returns.

4. Inspection and Refund Process

- Once we receive the returned product, our team will inspect it to ensure that it meets the eligibility criteria mentioned in section 1.

- If the returned product meets the eligibility criteria, we will initiate the refund process.

- The refund will be issued to the original payment method used for the purchase.

- Please allow [X] business days for the refund to be processed and reflected in your account. The processing time may vary depending on your financial institution.

5. Non-Returnable Items

The following items are not eligible for return:

- Custom-made items, except in the case of manufacturing defects.

- Items that have been used or unpacked from their original packaging.

6. Contact Us

If you have any questions or concerns about our return policy, please contact our customer support team via email summermochithebest@gmail.com. We will be happy to assist you and provide further guidance.

Please note that our return policy is subject to change without prior notice. It is recommended to review the policy periodically for any updates.